|The Script Care Benchmark
At Script Care, Client Services is not just an empty promise, it is the
philosophy that sets Script Care apart from the marketplace. Whether it be
ongoing support to plan sponsors, third party administrators (TPA), brokers,
consultants or plan participants, taking care of client needs is the first
priority of Script Care’s management and staff. This dedication to service,
coupled with a highly innovative approach to plan design and genuine savings
on prescription needs, is a Script Care benchmark.
The Script Care Difference
Clients and their plan professionals can rest assured that Script Care is not
bound by “cookie cutter” procedures and other hidden agendas found in the PBM
market place of today. Rather, Script Care is prepared to commit the staff,
resources, and expertise to establish the prescription drug services that fit
your desires and expectations.
Our Standard Services
Our standard services include:
- Extensive National Provider Network
- State of the art systems
- Comprehensive standard and custom report capabilities
- Mail Order and Formulary Management Programs
- Systematic Program Evaluation
- Clinical disease state programs
- and much more.
In addition, Script Care provides you with the ability to establish completely
customized prescription drug programs offering:
- On-line real time access to the Script Care claims and administration system
through our proprietary “Pharmscreens” program that allows real time eligibility
updates and other administrative functions. The program software is provided by
Script Care at no cost and operates with a current Windows operating system.
- Plastic custom identification cards.
- Assigned account management team for rapid response to your inquires and
solving problems that may arise.
- Extensive ongoing claims annalist tools and reports for tracking plan
operations and future planning.
Customer Service Commitment
For plan participants Script Care offers a dedicated staff of Customer Service
Representatives (CSR’s) whose goal is to respond to questions and to provide
assistance in obtaining the prescription drug products covered by the plan. Each
CSR has full on-line access to the Script Care claims and administration system
and can view plan provisions and actual prescription transactions to provide help
in a matter of moments.
|Contact our customer service department, at the phone
number listed below, or you can e-mail us your questions.|
|Phone: (800) 880-9988|
|Hours of Operation|
|Monday - Friday|
(8:00 a.m. til 9:00 p.m.)
(9:00 a.m. til 6:00 p.m.)
|For more information on how to contact Script Care. Click the link below.|
| Contact Script Care|